Welcome to ShopZe! We strive to provide the best products and services to our customers. However, we understand that there may be instances where you may need to return or exchange an item. Our Refund Policy is designed to ensure a smooth and hassle-free process for you. Please read the following terms and conditions carefully.
1.1 Eligibility for Refunds and Returns
Products purchased from ShopZe can be returned or exchanged within 24 hours of receipt, provided they are in their original condition, unused, and with all original packaging and tags attached.
1.2 Non-Returnable Items
Certain items are non-returnable and non-refundable, including but not limited to:
2.1 Initiating a Return
To initiate a return or exchange, please contact our customer support team through our help center or via the contact form on our website. Provide your order number, the item(s) you wish to return, and the reason for the return.
2.2 Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2.3 Inspection and Processing
Once your return is received and inspected, we will send you an email notification. If your return is approved, a refund will be processed to your original method of payment within 5 business days.
3.1 Full Refunds
Full refunds will be issued for items that are returned in their original condition and within the specified return period.
3.2 Partial Refunds
Partial refunds may be issued for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
3.3 Non-Refundable Situations
Refunds will not be provided for items that are returned after the 24-hour return period, or for items that are not in their original condition, used, or damaged due to customer negligence.
4.1 Reporting Defects or Damage
If you receive a defective or damaged item, please contact our customer support team immediately with photographic evidence. We will arrange for a replacement or a full refund, including any shipping costs incurred.
4.2 Verification
In some cases, we may request additional information or photographs to verify the defect or damage before processing your refund or replacement.
5.1 Order Cancellations
Orders can be canceled before they are shipped. If your order has already been picked up, you will need to follow the return process outlined above.
5.2 Refunds for Canceled Orders
Refunds for canceled orders will be processed within 5 business days of the cancellation request.
For any questions or concerns regarding our Refund Policy, please reach out to our customer support team through our help center or via the contact form on our website.
Contact Information:
Thank you for shopping with ShopZe! Your satisfaction is our top priority, and we are here to assist you with any issues you may encounter.